My submitters can't see the form

First, from the Submission Form tab, confirm the form is published, not still a draft — you publish from the form editor. Then open the collection's Settings, check the items below, and click Save Changes (Settings don't autosave):

1. Open to new submissions — make sure it's toggled on.
2. Deadline — confirm it hasn't passed.
3. Access — Only people in this collection (Internal) limits the form to people in the collection; switch to Anyone with the link (Public) or invite the people who need access.
4. Active-form limit — confirm you're within your plan's published-form limit (one active form on Free, a few on Pro, unlimited on Team and above). Reaching the limit can stop a new form from going live.

If everything looks right after saving, contact us.