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Recording problems: no audio, black screen, or no camera

  • Black screen recording your screen (Mac): enable your browser under System Settings → Privacy & Security → Screen & System Audio Recording, then restart it.
  • No audio: confirm the browser allowed microphone access and the right mic is selected in the recorder settings.
  • Camera not detected / black: allow camera access, close other apps using the camera, and reload.
  • Still stuck: all major browsers work, but Chrome is recommended — make sure you're on the current version and try again, then contact us.

Still need help?

Reach out to the Springform team and we’ll point you in the right direction.

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